Effective Date: [29 July, 2026]

 

Welcome to Khidma. These Terms & Conditions (“Terms”) govern your access to and use of the Khidma website, mobile applications, and related services (collectively, the “Platform”).

 

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should discontinue use of the Platform immediately.

 

1. About Khidma

Khidma is a digital marketplace that connects customers with independent service providers offering home and professional services, including but not limited to cleaning, plumbing, electrical work, maintenance, moving, beauty services, and other categories available through the Platform.

 

Khidma serves as a technology facilitator, enabling users to discover, book, schedule, manage, and pay for services. Khidma does not directly provide the services listed on the Platform unless explicitly stated otherwise.

 

2. Eligibility

To use Khidma, you must:

 

• Be at least 18 years of age or the legal age required in your jurisdiction.
• Provide accurate and complete registration information.
• Have the legal capacity to enter into binding agreements.
• Comply with all applicable laws and regulations.

Khidma reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

 

3. User Accounts

Users are responsible for maintaining the confidentiality of their account credentials.

You agree to:

 

• Keep your login information secure.
• Notify Khidma immediately of any unauthorized account activity.
• Ensure all information associated with your account remains accurate and up to date.

You are responsible for all activities conducted through your account.

 

4. Service Bookings

Customers may request services through the platform by selecting a service category, preferred provider, available date, and time slot.

Booking requests are subject to:

 

• Provider availability
• Service location coverage
• Platform policies
• Successful payment authorization where applicable

Khidma reserves the right to decline or cancel bookings when necessary for operational, security, or compliance reasons.

 

5. Service Providers and Employees

Service providers listed on Khidma operate as independent businesses or professionals.

 

Providers may assign accepted jobs to their employees through the Khidma Client application. Employees may access booking information solely to complete assigned services.

 

Khidma is not responsible for the employment relationship between providers and their employees.

 

6. Fixed-Price and Hourly Services

Fixed-Price Services

Certain services are offered at a predetermined price displayed before booking. Charges for these services are generally fixed unless additional work outside the original scope is requested and approved.

 

Hourly Services

For hourly services, final charges are calculated based on the actual time spent performing the service. Customers may receive updated pricing upon completion of the job.

 

7. Pricing and Payments

Service fees are displayed on the Platform before booking whenever applicable.

By booking a service, you agree to pay:

 

• Service fees
• Applicable taxes
• Platform charges, if any
• Additional approved costs related to the requested service

Payments may be processed through third-party payment providers.

 

Khidma reserves the right to update pricing structures, fees, and payment methods at any time.

 

8. Cancellations and Rescheduling

Customers may cancel or reschedule bookings subject to applicable cancellation policies.

 

Cancellation fees may apply when:

 

• A provider has already accepted the booking.
• Cancellation occurs shortly before the scheduled appointment.
• The provider has already arrived at the service location.

Specific cancellation rules may vary by service category.

 

9. Customer Responsibilities

Customers agree to:

 

• Provide accurate service details.
• Ensure safe and reasonable access to the service location.
• Maintain a respectful environment for service providers and employees.
• Disclose any conditions that may affect service delivery.

Customers are responsible for securing valuables and personal belongings before service commencement.

 

10. Service Provider Responsibilities

Service providers agree to:

 

• Deliver services professionally and lawfully.
• Maintain required qualifications, licenses, and certifications where applicable.
• Provide accurate business information.
• Comply with Platform policies and service standards.
• Treat customers respectfully and professionally.

Failure to meet these obligations may result in suspension or removal from the Platform.

 

11. Reviews and Ratings

Customers may leave reviews and ratings based on their service experience.

Reviews must:

 

• Be truthful and accurate.
• Avoid offensive, defamatory, or misleading content.
• Relate directly to the service provided.

Khidma reserves the right to remove reviews that violate Platform policies.

 

12. Prohibited Activities

Users may not:

 

• Use the Platform for unlawful purposes.
• Submit false or misleading information.
• Attempt to interfere with Platform operations.
• Harass, threaten, or abuse other users.
• Circumvent the Platform to avoid applicable fees.
• Engage in fraudulent transactions or payment activities.

Violating these Terms may result in account suspension, termination, or legal action.

 

13. Intellectual Property

All content, trademarks, logos, software, designs, graphics, and technology associated with Khidma remain the exclusive property of Khidma or its licensors.

 

Users may not copy, reproduce, modify, distribute, or exploit Platform content without prior written authorization.

 

14. Platform Availability

While Khidma strives to provide uninterrupted access, we do not guarantee that the Platform will always be available, error-free, or uninterrupted.

 

Maintenance, upgrades, technical issues, or external factors may affect availability from time to time.

 

15. Limitation of Liability

To the maximum extent permitted by law, Khidma shall not be liable for:

 

• Indirect or consequential damages
• Loss of profits or revenue
• Service delays beyond reasonable control
• Actions or omissions of independent service providers
• Technical interruptions or system failures

Khidma’s total liability shall be limited to the amount paid for the specific booking giving rise to the claim.

 

16. Indemnification

You agree to indemnify and hold Khidma, its affiliates, employees, partners, and representatives harmless from any claims, damages, liabilities, costs, or expenses arising from:

 

• Your use of the Platform
• Violation of these Terms
• Violation of applicable laws
• Infringement of third-party rights

17. Suspension and Termination

Khidma may suspend, restrict, or terminate access to the Platform at its discretion if a user:

 

• Violates these Terms
• Engages in fraudulent activity
• Misuses the Platform
• Creates safety or security concerns

Users may also discontinue use of the Platform at any time.

 

18. Changes to the Terms

Khidma may update these Terms periodically to reflect operational, legal, or business changes.

 

Updated versions will be posted on the Platform with the revised effective date. Continued use of the Platform after updates constitutes acceptance of the revised Terms.

 

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Khidma operates.

 

Any disputes arising from the use of the Platform shall be resolved through the appropriate courts or dispute resolution mechanisms within the applicable jurisdiction.

 

20. Contact Information

For questions, concerns, or inquiries regarding these Terms & Conditions, please contact Khidma through the support channels available on the website or mobile application.

 

By using Khidma, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.