Last Updated: [29 June, 2026]

At Khidma, protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you access or use our website, mobile applications, and related services.

By using Khidma, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

 

About Khidma

Khidma is a digital marketplace that connects customers with verified service providers for a variety of home and professional services.

 

Through our platform, customers can search for services, schedule appointments, communicate with providers, make payments, and track service progress. Service providers and their employees can manage assigned jobs through dedicated platform interfaces.

To provide these services efficiently and securely, we collect certain information from platform users.

 

Information We Collect

Account Information

When creating an account, we may collect:

• Full name
• Email address
• Mobile phone number
• User profile information
• Login credentials

Service Information

To facilitate bookings and service delivery, we may collect:

• Service requests and booking details
• Appointment schedules and preferred time slots
• Service locations and addresses
• Order history
• Customer reviews, ratings, and feedback
• Communication records related to bookings

Provider Information

For service providers and their employees, we may collect:

• Business information
• Professional qualifications
• Identity verification documents
• Employee assignment information
• Service performance records

Payment Information

When transactions are made through Khidma, payment-related information may be processed through secure payment partners. We may receive limited transaction details necessary for payment verification, refunds, and record-keeping.

 

Device and Technical Information

We may automatically collect information including:

• Device type and model
• Operating system information
• Browser type
• IP address
• Mobile application usage data
• Device identifiers
• Diagnostic and performance data

Location Information

With your permission, Khidma may access your location to:

• Display nearby service providers
• Improve booking accuracy
• Facilitate service delivery
• Enhance platform functionality

You may disable location access through your device settings at any time.

How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Process service bookings and appointments
• Connect customers with appropriate service providers
• Enable providers and employees to manage assigned jobs
• Facilitate communication between users
• Process payments and refunds
• Improve platform performance and user experience
• Personalize recommendations and search results
• Provide customer support
• Verify provider credentials and identities
• Detect fraud, abuse, or unauthorized activities
• Comply with legal and regulatory requirements

AI-Powered Service Discovery

Khidma may offer AI-assisted tools that help users discover relevant services and providers. Information submitted through these interactions may be processed to improve search accuracy, user experience, and service recommendations.

 

Sharing of Information

We only share information when necessary to operate our platform and deliver services.

 

With Service Providers

When a booking is made, relevant information may be shared with the selected service provider, including:

• Customer name
• Contact details
• Service location
• Booking information
• Service requirements

With Assigned Employees

Where a provider assigns a job to an employee, necessary booking and customer information may be shared solely for the purpose of service fulfillment.

 

With Service Partners

We may work with trusted third-party providers that support:

• Payment processing
• Cloud hosting and storage
• Customer support services
• Analytics and reporting
• Communication and notification services

These partners are authorized to access information only as needed to perform services on our behalf.

 

Legal and Compliance Requirements

We may disclose information when required to:

• Comply with applicable laws and regulations
• Respond to lawful requests from authorities
• Protect user safety
• Enforce our terms and policies
• Prevent fraud or illegal activities

Data Security

Khidma implements industry-standard security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

These measures may include:

• Data encryption
• Secure authentication systems
• Access controls
• Monitoring and security reviews
• Secure payment processing practices

While we strive to maintain a secure environment, no system can guarantee absolute security.

 

Data Retention

We retain information only for as long as necessary to:

• Provide our services
• Maintain account functionality
• Fulfill contractual obligations
• Resolve disputes
• Meet legal and regulatory requirements

When information is no longer required, it is securely deleted or anonymized where appropriate.

 

Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Update account details
• Request deletion of personal data
• Withdraw certain permissions or consents
• Request information regarding how your data is processed

Requests may be submitted through our support channels.

 

Cookies and Similar Technologies

Khidma may use cookies and similar technologies to:

• Remember user preferences
• Improve platform functionality
• Analyze user behavior
• Enhance security
• Measure platform performance

Users may manage cookie preferences through their browser settings.

 

Third-Party Services

The Khidma platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of external platforms and encourage users to review their respective privacy policies.

 

User Content and Reviews

Users may submit ratings, reviews, comments, and feedback regarding services received through Khidma. Any content voluntarily shared may be visible to other users and should not contain confidential or sensitive personal information.

 

Children’s Privacy

Khidma is intended for individuals who are legally permitted to enter into service agreements under applicable laws. We do not knowingly collect personal information from children. If such information is identified, appropriate measures will be taken to remove it.

 

International Data Transfers

Depending on our operational requirements and service providers, information may be processed or stored in locations outside your country of residence. Appropriate safeguards will be implemented to protect personal information during such transfers.

 

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our services, legal obligations, or business operations. Updated versions will be published on this page along with the revised effective date.

Continued use of Khidma following any updates constitutes acceptance of the revised Privacy Policy.

 

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact the Khidma support team through the contact information provided on our website or mobile application.

Your trust is important to us, and we remain committed to protecting your privacy while delivering a seamless service experience through Khidma.